Terms & Conditions

Lustra Fine Jewels Ltd.

Effective Date: December 11, 2025
Last Updated: December 11, 2025

Introduction
Information We Collect
How We Use Your Information
How We Share Your Information
International Data Transfers
Data Retention
Cookies and Tracking Technologies
Your Privacy Rights
Data Security
Children's Privacy
Third-Party Links
Updates to Policy
Consent
Product Warranty ("Genuine 925")
Errors and Omissions
Indemnification
Governing Law
Contact

1. INTRODUCTION

Lustra Fine Jewels Ltd., registered in Halifax, Nova Scotia, is committed to protecting your privacy.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our website and services.

By using our Services, you consent to this Privacy Policy.

Compliance:

Canada: PIPEDA (Personal Information Protection and Electronic Documents Act)
California: CCPA (California Consumer Privacy Act)
Other applicable data protection laws

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

When you create an account, make a purchase, or contact us, we collect:

Identity & Contact Information:

Full name
Email address
Phone number
Billing address
Shipping address

Financial Information:

Payment card details (processed by secure payment processors)
Billing information
Transaction history

Account Information:

Username and password
Order history
Saved preferences
Wish lists

Communication Information:

Customer service correspondence
Product reviews
Survey responses

2.2 Information Automatically Collected

Technical Information:

IP address
Browser type and version
Device type

Operating system
Unique device identifiers

Usage Information:

Pages visited
Products viewed
Search queries
Click patterns
Time spent on site
Shopping cart contents

Location Information:

Geographic location (city/region from IP address)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies. See Section 7 and our Cookie Policy for details.

2.4 Third-Party Sources

We may receive information from:

Social media platforms
Analytics providers (Google Analytics)
Payment processors
Marketing partners
Fraud prevention services

3. HOW WE USE YOUR INFORMATION

We use your information to:

Order Processing:

Process and fulfill orders
Manage payments
Arrange shipping and delivery
Send order confirmations and updates
Handle returns and exchanges

Account Management:

Create and manage your account

Verify your identity
Provide customer support

Marketing & Communications:

Send newsletters and promotional emails (with consent)
Personalize your experience
Recommend products
Conduct market research

Website Improvement:

Monitor and analyze website traffic, usage patterns, and trends through Google Analytics
Improve website functionality, user interface, and user experience
Optimize our product offerings and services
Test new features and designs
Troubleshoot technical issues and bugs
Prevent and detect fraud and security threats

Order Tracking:

Registered customers: Can view order status and tracking through account dashboard
Guest customers: Receive tracking information via email; cannot access account dashboard
All customers can track orders through carrier websites using provided tracking numbers

Legal & Security:

Comply with legal obligations
Prevent fraud and unauthorized transactions
Enforce our Terms and Conditions
Protect our rights and property

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We share with:

Service Providers:

Payment Processors: Stripe, PayPal, and others for secure transactions
Shipping Carriers: Canada Post, FedEx, UPS, Purolator, and others for delivery
Email Marketing: Mailchimp, Klaviyo, and others for newsletters

Analytics: Google Analytics and others for website analysis
Hosting: Website hosting and cloud storage providers
Customer Service: CRM and support platforms

Legal Requirements:

Court orders, subpoenas
Law enforcement requests
Government authorities
Protection of rights and safety

Business Transfers:

Mergers, acquisitions, asset sales
You'll be notified before transfer

With Your Consent:

Gift recipients (name, address, message)
Social media sharing (when you choose)

5. INTERNATIONAL DATA TRANSFERS

Location: We're based in Halifax, Nova Scotia, Canada.

International Shipping: Your data may be transferred to countries outside Canada, including the United States.

Safeguards:

Standard Contractual Clauses (EU)
Service provider commitments
Encryption and security measures
Adequacy decisions where applicable

US Service Providers: Some providers operate in the US, where US authorities may access data under USA PATRIOT Act.

6. DATA RETENTION

Retention Periods:

Transaction Records: 7+ years (Canadian tax law)

Account Information: While account active + reasonable period after closure (12-24 months)

Marketing: Until you unsubscribe

Customer Service: 3-7 years

Analytics: 26 months (Google Analytics)

Payment Info: Not stored by us; tokenized by payment processors

When no longer needed: Securely deleted or anonymized

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 What Are Cookies?

Small text files stored on your device that help us recognize you and remember preferences.

7.2 Types of Cookies We Use

Essential Cookies:

Required for website functionality
Shopping cart, security, account access
Cannot be disabled

Performance/Analytics Cookies:

Google Analytics
Understand how visitors use site
Aggregated and anonymized data
Retention: 26 months

Functional Cookies:

Remember preferences (language, region)
Enhance user experience
Retention: 1-2 years

Targeting/Advertising Cookies:

Track browsing for relevant ads
Facebook Pixel, Google Ads
Measure ad effectiveness
Retention: Up to 1 year

Social Media Cookies:

Enable sharing and social features

Set by social media platforms

7.3 Cookie Management

Cookie Settings:

Manage via cookie banner on first visit
Update preferences in footer link

Browser Settings:

Block all cookies
Block third-party cookies
Delete cookies
Receive notifications

Note: Disabling cookies may affect website functionality.

7.4 Google Analytics

We use Google Analytics to analyze traffic
IP anonymization enabled
Opt-out: Install Google Analytics Opt-out Browser Add-on
Privacy Policy: https://policies.google.com/privacy

7.5 Do Not Track (DNT)

We currently don't respond to DNT signals as no industry standard exists.

8. YOUR PRIVACY RIGHTS

8.1 Rights for All Users

Right to Access: Request copy of your data

Right to Correction: Update inaccurate information

Right to Deletion: Request deletion (subject to legal requirements)

Right to Object: Object to certain processing (e.g., marketing)

Right to Withdraw Consent: Withdraw consent anytime

Right to Unsubscribe: Opt out of marketing emails

8.2 PIPEDA Rights (Canada)

Know why we collect information

Give informed consent
Access your information
Challenge accuracy
Withdraw consent
Complain to Privacy Commissioner of Canada

8.3 CCPA Rights (California)

Right to Know: Categories and specific pieces of data collected

Right to Delete: Request deletion

Right to Opt-Out: We don't sell data, but you can opt-out if practices change

Right to Non-Discrimination: No discrimination for exercising rights

8.4 How to Exercise Rights

Email: privacy@lustrafinejewels.com

What We Need:

Full name
Email address
Account information
Specific request details

Response Time: 30 days (45 days for complex requests)

Verification: We'll verify your identity before processing

9. DATA SECURITY

Security Measures:

Encryption:

SSL/TLS for data transmission
HTTPS throughout website
Encrypted data storage

Payment Security:

PCI-DSS compliant processors
No complete card numbers stored

Tokenized payment info

Access Controls:

Role-based access
Need-to-know basis
Multi-factor authentication for employees

Network Security:

Firewalls
Intrusion detection
Regular security assessments
DDoS protection

Physical Security:

Secure data centers
Restricted access
24/7 monitoring

Employee Training:

Regular privacy and security training
Confidentiality agreements

No Absolute Security: While we implement industry-standard measures, no system is 100% secure.

Data Breach Notification: We'll notify you and authorities as required by law if breach occurs.

10. CHILDREN'S PRIVACY

Age Restriction: Our Services are not for children under 18.

No Knowing Collection: We don't knowingly collect information from children under 18.

Parental Rights: If you believe your child provided information, contact us immediately for deletion.

11. THIRD-PARTY LINKS

Our website contains links to third-party sites not controlled by us.

Our Policy doesn't apply to third parties.

Review their privacy policies before providing information.

We're not responsible for their practices.

12. UPDATES TO THIS PRIVACY POLICY

We may update this Policy to reflect:

Changes in practices
New technologies
Legal requirements
Business operations

How We Notify You:

Update "Last Updated" date
Prominent notice on website
Email notification
Obtain consent if required

Your Continued Use: Constitutes acceptance of changes

Review Regularly: Check periodically for updates

13. CONSENT

By using our Services, you:

Acknowledge you've read this Policy
Consent to data collection and use as described
Understand your rights
Are 18+ years old

Withdraw Consent: Contact us anytime

14. Product Warranty ("Genuine 925")

We warrant that our jewelry is Genuine 925 Sterling Silver.

Nickel-Free Disclaimer: Our silver is nickel-free. While suitable for most sensitive skin, we do not warrant it is medically "hypoallergenic" for all individuals (e.g., those with copper allergies).

15. Errors and Omissions

We work hard to ensure accuracy, but errors may occur. We reserve the right to correct any typographical errors, inaccuracies, or omissions regarding price, availability, or product descriptions, and to cancel orders arising from such errors.

16. Indemnification

You agree to indemnify, defend, and hold harmless Lustra Fine Jewels Ltd. from any claims, damages, or expenses (including reasonable legal fees) arising strictly from your misuse of our products or your breach of these Terms.

17. Governing Law

These Terms are governed by the laws of Nova Scotia and the laws of Canada applicable therein.

18. Contact

For legal inquiries, please contact: privacy@lustrafinejewels.com

Quick Summary:

These terms govern your use of our website and purchase of our products. By shopping with us, you agree to these terms.

Key Points:

Must be 18+ to purchase
Accurate product descriptions
Clear pricing and payment terms
Shipping and delivery policies
Return and refund rights
Limitation of liability
Full details in our Terms & Conditions

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