Shipping & Delivery

Delivering Beautiful Sterling Silver Jewelry to Your Door

At Lustra Fine Jewels Ltd., we're committed to getting your jewelry to you safely and efficiently. We ship across North America.

Shipping Destinations

We Ship To:

• 🇨🇦 All Canadian provinces and territories

• 🇺🇸 All 50 United States

Cannot Ship To:

• Certain P.O. Boxes (for high-value items)

• Some restricted international regions

Shipping Methods & Delivery Times

CANADA

• Standard: $9.99 / FREE over $99 (5-10 business days)

• Expedited: $12.98 (2-5 business days)

• Express: $15.98 (1-3 business days)

UNITED STATES:

• Standard: $9.99 / FREE over $99 (7-14 business days)

• Expedited: $15.98 (5-7 business days)

Processing Time

Orders are processed within 1-3 business days. This is in addition to shipping time.

Please Note:

• Processing time does NOT include shipping time

• Orders placed on weekends/holidays are processed the next business day

• During peak seasons (holidays, sales), processing may take up to 5 business days

• Personalized or custom items may require additional processing time

Order Tracking

Track Your Order:

1. Shipping Confirmation Email

• Sent when your order ships

• Contains tracking number and carrier information

• May take 24-48 hours for tracking to activate

2. Track Online

• Visit carrier's website

• Enter your tracking number

• View real-time updates

3. Account Dashboard

• Log into your account

• View "My Orders"

• Click "Track Order"

Delivery Information

Signature Requirements:

• Required for orders over $199

• Required for expedited/express shipments

• Ensures secure delivery

What If No One Is Home?

• Carrier will leave a delivery notice

• Package may be held at local depot/post office

• You can arrange redelivery or pickup

Apartment/Building Deliveries:

• Provide complete address including unit/suite number

• Include buzzer code if needed

• Leave delivery instructions in "Notes" section

Wrong or Incomplete Address:

• Double-check your address before submitting

• We cannot change address after order ships

• Incorrect addresses may result in return to sender

• Reshipment fees may apply

Free Shipping

Free Standard Shipping on Orders Over $99

• Automatically applied at checkout

• Valid for Canada and US only

• Cannot be combined with expedited shipping

• Some exclusions may apply

Promotional Free Shipping:

• Watch for special offers

• Use promo code at checkout

• Check homepage for current promotions

International Customs & Duties

Important Information for International Customers:

Customer Responsibility:

• You are responsible for ALL customs duties, import taxes, VAT, and brokerage fees

• These fees are NOT included in your order total

• Fees vary by country and order value

• Payment is required before delivery

Customs Declarations:

• We accurately declare all item values and contents

• We cannot mark items as "gifts" or undervalue items

• Misrepresenting customs information is illegal

Delays:

• Customs processing can cause delays

• Delays are beyond our control

• Contact your local customs office for updates

Refused Shipments:

• If you refuse to pay customs fees, the package will be returned

• You will NOT receive a refund for refused international shipments due to customs

• Return shipping fees may be deducted

US Customs & Duties (Non-USMCA Goods)

• Orders under $800 USD: Good news! Most orders shipped to the United States valued under $800 USD are typically eligible for duty-free entry under US Customs "Section 321" regulations.

• Orders over $800 USD: Because our jewelry is sourced internationally, it may not qualify for USMCA/CUSMA duty-free preferences. If your order value exceeds $800 USD, it will generally be subject to US import duties and taxes.

• Customer Responsibility: You are responsible for any applicable duties, taxes, and Merchandise Processing Fees (MPF) levied by US Customs and Border Protection (CBP). Lustra Fine Jewels Ltd. is not responsible for these fees.

Shipping Restrictions

We Do Not Ship:

• To addresses in countries under trade restrictions

• To military APO/FPO addresses (restrictions may apply)

• To freight forwarders (at our discretion)

Lost, Stolen, or Damaged Packages

Lost Packages:

1. Check tracking information

2. Wait 24-48 hours after "delivered" status

3. Check with neighbors, building management, household members

4. Contact carrier directly

5. Contact us if not resolved - we'll investigate

Stolen Packages (Porch Piracy):

• Lustra Fine Jewels Ltd. is not liable for packages stolen after the carrier has confirmed delivery to your address. We strongly recommend using a secure shipping address or requesting signature confirmation for high-value orders.

Lost In Transit: 

• If the carrier confirms the package was lost before delivery, we will file a claim and replace your order.

Damaged Packages:

1. Inspect package upon delivery

2. Take photos of damaged packaging

3. Contact us within 48 hours with photos

4. We’ll investigate and decide

5. We'll arrange replacement or refund upon return order

Holiday & Peak Season Shipping

Order Early:

• Place orders early during holiday seasons

• Carriers experience high volumes

• Delivery times may be extended

• Specific holiday cutoff dates will be posted on our website

Holiday Cutoff Dates for Guaranteed Delivery:

• Will be updated seasonally on website

COVID-19 & Service Disruptions

Due to ongoing global situations, shipping carriers may experience delays. We appreciate your patience and will keep you informed of any significant disruptions.

Shipping FAQs

Can I change my shipping address after ordering?
Contact us immediately. We can change it only if the order hasn't shipped yet.

Do you ship to hotels?
Yes, but ensure you'll be there to receive it. Include your check-in/check-out dates in order notes.

What if I need my order urgently?
Select Express shipping at checkout and order before the cutoff time for same-day processing (business days only).

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Questions about shipping?

 Contact us at order@lustrafinejewels.com